We are seeking a proactive and detail-oriented Customer Service Specialist to join our team, In fast moving EdTech company operating in two markets (Egypt-Saudi Arabia). This Flex Office role is centred around supporting platform deployment, assisting with customer onboarding, and ensuring long-term customer satisfaction and retention. The ideal candidate will be highly organized, technically capable, and passionate about helping clients succeed through ongoing support and problem solving.
Key Responsibilities:
- Led the deployment and configuration of the platform for new clients
- Collaborate with business development team for proper handover and clients requests
- Ensure smooth clients onboarding and setup
- Assist customers in navigating platform features and resolving functional issues
- Record and maintain screencasts of platform features
- Monitor clients usage metrics and proactively identify clients needing additional support
- Provide recommendation of new features and new content to management
- Coordinate and report issues with technical team to troubleshoot or escalate
- Generate regular progress and usage reports to support retention strategies
- Maintain an in-depth understanding of product features to deliver effective internal support
- Contribute to knowledge base content and internal documentation
